Travel Agents

ADM Policy

What is the Agency Debit Memo (ADM)?

 

Commissions & Bank Accounts

What commission do travel agents get and where can they deposit money?

 

Fare Rules

What is your customer entitled to according to the ticket they have purchased?

 

Check In

How can you issue boarding passes (check-in)?

 

Travel Documents

What documents should your customers have with them so that they can travel?

 

Baggage & Handbag

What are the acceptable sizes of baggage and handbag?

 

Special Baggage

Which kinds of baggage are considered "special" and how can they travel?

 

Unaccompanied Minors

How can minors travel without their guardian’s escort?

 

Pregnancy

How can a pregnant travel by airplane?

 

Travel with an Infant

How can babies travel?

 

Passengers with Special Needs

How can people with special needs travel?

 

Travel with a pet

What kind of pets are eligible to travel and how can they travel by plane?

 

Forbidden Materials & Objects

What are the materials and objects that are forbidden?