Quality and Environment Policy
Approved Training Organization
Snack, Menu & Beverages onboard
Book a Hotel
Meet & Assist
What is the Agency Debit Memo (ADM)?
Commissions & Bank Accounts
What commission do travel agents get and where can they deposit money?
What is your customer entitled to according to the ticket they have purchased?
For which destinations are seamen rates available and what applies for this category?
How can you issue boarding passes (check-in)?
What documents should your customers have with them so that they can travel?
Baggage & Handbag
What are the acceptable sizes of baggage and handbag?
Which kinds of baggage are considered "special" and how can they travel?
How can minors travel without their guardian’s escort?
How can a pregnant travel by airplane?
Travel with an Infant
How can babies travel?
Passengers with Special Needs
How can people with special needs travel?
Travel with a pet
What kind of pets are eligible to travel and how can they travel by plane?
Forbidden Materials & Objects
What are the materials and objects that are forbidden?