Fare Rules

 


 

DOMESTIC AND SELECTIVE INTERNATIONAL FLIGHTS *

 

* (THESSALONIKI - MOSCOW vv , THESSALONIKI - MINERALNYE VODI vv)

 

 

 

ECONOMY BASIC  (Ε,P,U,T,S,W,V,X,Q,B,K)

 

No checked baggage fare

 

TicketCancellation :

 

  • Non refundable fare. In case of ticket cancellation, only taxes are refundable, excluding surcharge (YQ).
  • Same day issuance/cancellation of a ticket (void)  is not allowed for classes E,P,U,T,S,W.
  • In case of airport no-show, same day issuance/cancellation (void) of a ticket is not allowed for all fare categories.
  • Ticket cancellation (void) is not allowed within thetwo-hour period before flight departure andapplies to all fare categories.

 

Passenger No-Show :

 

  • 40,00 no-show fee applies per flight in case of any ticket change.

 

TicketChange :

 

Domestic flights :

 

  • 15,00per route.

 

Ticketchangecan be doneany time upto 3 hours before flight on the same fare category.In case of higher fare availability the difference between fares shall be applied in addition to the above mentioned charges.

 

Flights to/from Thessaloniki – Moscow  andMineralnyeVodi

 

  • 25,00per route.

 

Ticketchangecan be doneany time upto 3 hours before flight on the same fare category.In case of higher fare availability the difference between fares shall be applied in addition to the above mentioned charges.

 

All charges apply per ticket , per route and per passenger.

 

 

 

ECONOMY CLASSIC (Ε,P,U,T,S,W,V,X,Q,B,K) 

 

Fare including one (1) checked baggage of up to 23 kg

 

TicketCancellation :

 

  • Non refundable fare. In case of ticket cancellation, only taxes are refundable, excluding surcharge (YQ).
  • Same day issuance/cancellation of a ticket (void)  is not allowed for classes E,P,U,T,S,W.
  • In case of airport no-show, same day issuance/cancellation (void) of a ticket is not allowed for all fare categories.
  • Ticket cancellation (void) is not allowed within thetwo-hour period before flight departure andapplies to all fare categories. 

 

Passenger No-Show :

 

  • 40,00 no-show fee applies per flight in case of any ticket change.

 

TicketChange :

 

Domestic flights :

 

  • 15,00per route.

 

Ticketchangecan be doneany time upto 3 hours before flight on the same fare category.In case of higher fare availability the difference between fares shall be applied in addition to the above mentioned charges.

 

Flights to/from Thessaloniki – Moscow  andMineralnyeVodi

 

  • 25,00per route.

 

Ticketchangecan be doneany time upto 3 hours before flight on the same fare category.In case of higher fare availability the difference between fares shall be applied in addition to the above mentioned charges.

 

All charges apply per ticket , per route and per passenger.

 

 

 

ECONOMY COMFORT (L,M,Y) 

 

Privilege fare including one (1) checked baggage of up to 23 kg

 

TicketCancellation :

 

  • Refundable fare and taxes, including surcharge (YQ).
  • Same day issuance/cancellation of a ticket (void)  is allowed for classes L,M,Y.
  • In case of airport no-show, same day issuance/cancellation (void) of a ticket is not allowed for all fare categories.
  • Ticket cancellation (void) is not allowed within thetwo-hour period before flight departure andapplies to all fare categories. 

 

Passenger No-Show :

 

  • 40,00 no-show charge per flight for any ticket change.

 

TicketChange :

 

Domestic flights :

 

  • Free of charge.

 

Ticketchangecan be doneany time upto 3 hours before flight on the same fare category.In case of higher fare availability the difference between fares shall be applied in addition to the above mentioned charges.

 

Flights to/from Thessaloniki – Moscow  andMineralnyeVodi

 

  • Free of charge.

 

Ticketchangecan be doneany time upto 3 hours before flight on the same fare category.In case of higher fare availability the difference between fares shall be applied in addition to the above mentioned charges.

 

All charges apply per ticket , per route and per passenger.

 

 

 

Childfares:

 

  • Children between 2 and 12 years of age  are charged with 75% of the normal fare, in addition to the applicable taxes and airport charges.
  • When a child completes the 12 years of age before or during the trip, then a normal fare is applicable without any child discount.
  • Child fare is not valid on  E, P, U, T, S, W classes.
  • Ticket change , ticket cancellation and no-show fees are applicable. 

 

Infantfares:

 

  • Infants between 0 and  2 years of age are charged with 10% of the normal fare in addition to the applicable taxes and airport charges,without seat reservation. The service fee is not applicable.
  • When an infant completes 2 years of age before or during the trip, then a child fare is applicable depending on availability in addition to the applicable taxes and airport charges.
  • For a seat reservation, the cost will be 75% of the normal fare in addition to the applicable taxes and airport charges. Child fare is not valid on E, P, U, T, S, W classes.

 

Note: The air carrier reserves the right to change the above-mentioned charges at any time without further notice.

 

For all amounts mentioned in euros (€), note that, corresponding US Dollar ($) currency is valid/ applied.

 

 

 

GENERAL FARE RULES:

 

  • For any transaction through the Ellinair call center or our airport offices, a service charge of 15.00€ is applicable and will not be refunded in case of ticket cancellation.
  • The rebooking fee is subject to the applicable fare rules on the date of ticket change and is non-refundable in case of ticket cancellation, regardless of cause.
  • The ticket is a personal contract between the Airline and the Passenger and cannot be transferred to another person.
  • In case of name change, the amount of 20.00€ per routeor the equivalent amount in USD will be charged.
  • Name change is only permitted in the following cases, strictly with the presentation of an official document showing the correct name.
    a. Incorrect entry of the name during its transliterationusing Latin characters.
    b. A passenger with two names, while the ticket bears only one name.
    c. Bookings made with spouse surname in case of different surnames or vice versa.
    d. Confusion between first name and surname.
    • Rerouting is permitted only to a destination within the same country in all fare categories. Additional charges apply, subject to the regulations of each fare, as well as taxes and airport charges. 
    • Fare combinations are allowed and the rule of each fare applies.
    • An open date ticket is not permitted, and a new reservation must be made within 4 hours.
    • Fare downgrading is not permitted. The new ticket must be calculated at the same or higher fare level of the original ticket.
    • Identity Cards and Passports accompanied by a Visa (where required) are considered to be travel documents. Passengers are obliged to be aware of the regulations for entry into a foreign country.
    • For any ticket cancellation due to Visa rejection a ticket cancellation service fee of 20.00€ per route applies. 
    • Ticket validity is limited up to one (1) year from the date of issue and varies according to different fare rules.
    • For any ticket cancellation (refund) through the Ellinair call center or our airport offices, a service charge of 20.00€ per route applies.

 

 

 

Note: The air carrier reserves the right to change the above-mentioned charges at any time without further notice.

 

Tickets issued before July 2, 2019 are subject to the old fare rules. To read the old fare rules click here.

 

For all amounts mentioned in euros (€), note that, corresponding US Dollar ($) currency is valid/ applied.

 

 

 

 

 

INTERNATIONAL FLIGHTS*

 

*(Excluded: Thessaloniki - Moscow vv, Thessaloniki – MineralnyeVodivv)

 

Important Notice: For flights to/ from Heraklion - Saint Petersburg and from/ to Corfu - Moscow the maximum weight of one (1) checked baggage is 15kg and the maximum weight of cabin baggage is 5kg. 

 

ECONOMY BASIC (E,P,U,T,S,W)

 

Fare including one (1) checked baggage of up to 15 or 23 kg

 

TicketCancellation :

 

  • Non refundable fare. In case of ticket cancellation, only taxes are refundable, excluding surcharge (YQ).
  • Same day issuance/cancellation of a ticket (void)  is not allowed for classes E, P, U, T, S, W.
  • In case of airport no-show, same day issuance/cancellation (void) of a ticket is not allowed for all fare categories.
  • Ticket cancellation (void) is not allowed within thetwo-hour period before flight departure andapplies to all fare categories. 

 

Passenger No-Show :

 

  • 40,00 no-show fee applies per flight in case of any ticket change.

 

TicketChange :

 

  • 50,00per route.

 

Ticketchangecan be doneany time upto 3 hours before flight on the same fare category.In case of higher fare availability the difference between fares shall be applied in addition to the above mentioned charges.

 

All charges apply per ticket , per route and per passenger.

 

 

 

ECONOMY CLASSIC (V,X,Q,B,K) 

 

Fare including one (1) checked baggage of up to 15 or 23 kg

 

TicketCancellation :

 

  • Non refundable fare. In case of ticket cancellation, only taxes are refundable, excluding surcharge (YQ).
  • Same day issuance/cancellation of a ticket (void)  is allowed for classes V,X,Q,B,K.
  • In case of airport no-show, same day issuance/cancellation (void) of a ticket is not allowed for all fare categories.
  • Ticket cancellation (void) is not allowed within thetwo-hour period before flight departure andapplies to all fare categories. 

 

Passenger No-Show :

 

  • 40,00 no-show fee applies per flight in case of any ticket change.

 

TicketChange :

 

  • 50,00per route.

 

Ticketchangecan be doneany time upto 3 hours before flight on the same fare category.In case of higher fare availability the difference between fares shall be applied in addition to the above mentioned charges.

 

All charges apply per ticket, per route and per passenger.

 

 

 

ECONOMY COMFORT (L,M,Y) 

 

Privilege fare including one (1) checked baggage of up to 15 or 23 kg

 

Ticket Cancellation :

 

  • Refundable fare and taxes, including surcharge (YQ).
  • Same day issuance/cancellation of a ticket (void)  is allowed for classes L, M ,Y.
  • In case of airport no-show, same day issuance/cancellation (void) of a ticket is not allowed for all fare categories.
  • Ticket cancellation (void) is not allowed within thetwo-hour period before flight departure andapplies to all fare categories. 

 

Passenger No-Show :

 

  • 40,00 no-show charge per flight for any ticket change.

 

TicketChange :

 

  • Free of charge.

 

Ticketchangecan be doneany time upto 3 hours before flight on the same fare category.In case of higher fare availability the difference between fares shall be applied in addition to the above mentioned charges.

 

All charges apply per ticket , per route and per passenger.

 

 

 

Childfares:

 

  • Children between 2 and 12 years of age  are charged with 75% of the normal fare, in addition to the applicable taxes and airport charges.
  • When a child completes the 12 years of age before or during the trip, then a normal fare is applicable without any child discount.
  • Child fare is not valid on  E, P, U, T, S, W classes.
  • Ticket change , ticket cancellation and no-show fees are applicable. 

 

Infantfares:

 

  • Infants  between0 and 2 years of age are charged with 10% of the normal fare in addition to the applicable taxes and airport charges, without seat reservation. The service fee  is not applicable.
  • When an infant completes 2 years of age before or during the trip, then a child fare is applicable depending on availability in addition to the applicable taxes and airport charges.
  • For a seat reservation, the cost will be 75% of the normal fare in addition to the applicable taxes and airport charges.Child fare is not valid on E, P, U, T, S, W classes.

 

 

 

Note: The air carrier reserves the right to change the abovementioned charges at any time without further notice.

 

For all amounts mentioned in euros (€), note that, corresponding US Dollar ($) currency is valid/ applied.

 

 

 

GENERAL FARE RULES:

 

  • For any transaction through the Ellinair call center or our airport offices, a service charge of 15.00€ is applicable and will not be refunded in case of ticket cancellation.
  • The rebooking fee is subject to the applicable fare rules on the date of ticket change and is non-refundable in case of ticket cancellation, regardless of cause.
  • The ticket is a personal contract between the Airline and the Passenger and cannot be transferred to another person.
  • In case of name change, the amount of 20.00€ per routeor the equivalent amount in USD will be charged.
  • Name change is only permitted in the following cases, strictly with the presentation of an official document showing the correct name.
    a. Incorrect entry of the name during its transliterationusing Latin characters.
    b. A passenger with two names, while the ticket bears only one name.
    c. Bookings made with spouse surname in case of different surnames or vice versa.
    d. Confusion between first name and surname.
    • Rerouting is permitted only to a destination within the same country in all fare categories. Additional charges apply, subject to the regulations of each fare, as well as taxes and airport charges. 
    • Fare combinations are allowed and the rule of each fare applies.
    • An open date ticket is not permitted, and a new reservation must be made within 4 hours.
    • Fare downgrading is not permitted. The new ticket must be calculated at the same or higher fare level of the original ticket.
    • Identity Cards and Passports accompanied by a Visa (where required) are considered to be travel documents. Passengers are obliged to be aware of the regulations for entry into a foreign country.
    • For any ticket cancellation due to Visa rejection a ticket cancellation service fee of 20.00€ per route applies. 
    • Ticket validity is limited up to one (1) year from the date of issue and varies according to different fare rules.
    • For any ticket cancellation (refund) through the Ellinair call center or our airport offices, a service charge of 20.00€ per route applies.

 

 

 

Note: The air carrier reserves the right to change the above-mentioned charges at any time without further notice.

 

Tickets issued before July 2, 2019 are subject to the old fare rules. To read the old fare rules click here.

 

For all amounts mentioned in euros (€), note that, corresponding US Dollar ($) currency is valid/ applied.