Fare Rules

 

Fare rules in Y, M class:

If the ticket is cancelled, the fare and the taxes are refunded, including the fuel surcharge (YQ) and the cancellation fee amounts to 20 euros.  The service charge of 15 euros that is charged by the company in case the ticket was issued or amended through our telephone center and from the airport offices, is not refunded. In case of a no-show, for any change or ticket cancellation, there is a 50 euros charge, or the equivalent amount in USD.

Tickets can be changed without an extra charge at any time, for the same fare class, subject to availability.

In case of a change to a higher fare, the price difference will be charged.

In case of a change, the re-issuance of the ticket has to be done within 4 hours from the new reservation.

All charges apply per ticket, per route and per passenger.

Fares for children from 2 to 11 years of age are issued at 75% of the freight rate, in addition to the applicable taxes and airport charges.

Fares for infants from 0 to 2 years old are issued without a seat, accompanied by an adult, with a charge of 10 euros per route for domestic flights and 15 euros for international flights. For a seat reservation, the cost would be the 75% of the available fare and additionally the applicable taxes and airport charges.

 

Fare rules in L,K,B,Q,X,V class:

If the ticket is cancelled, only the amount of taxes is refunded, the fuel surcharge (YQ) is excluded and there is a cancellation fee of 20 euros. The service charge of 15 euros that is charged by the company in case the ticket was issued or amended through our telephone center and from the airport offices, is not refunded. In case of a no-show, for any change or ticket cancellation, there is a 50 euros charge, or the equivalent amount in USD.

The ticket can be changed at an extra charge of 65 euros, or the equivalent amount in USD, for international flights, and 45 euros, or the equivalent amount in USD for domestic flights, at any time and up to 3 hours before the flight departure, for the same fare class. In case there is no availability in the same fare class, the difference of the highest available fare in addition to a charge of 65 euros, or the equivalent amount in USD, for international flights and 45 euros, or the equivalent amount in USD for domestic flights, is calculated. In this case the value of the original fare is not refunded.  

All charges apply per ticket, per route and per passenger.

In case of a change, the re-issuance of the ticket has to be done within 4 hours from the new reservation.

Fares for children from 2 to 11 years of age are issued at 75% of the freight rate, in addition to the applicable taxes and airport charges.

Fares for infants from 0 to 2 years old are issued without a seat, accompanied by an adult, with a charge of 10 euros per route for domestic flights and 15 euros for international flights. For a seat reservation, the cost would be the 75% of the available fare and additionally the applicable taxes and airport charges.

 

 

Fare rules in W,S,T,U,P,E class:

If the ticket is cancelled, only the amount of taxes is refunded, the fuel surcharge (YQ) is excluded and there is a cancellation fee of 20 euros. The service charge of 15 euros that is charged by the company in case the ticket was issued or amended through our telephone center and from the airport offices, is not refunded. In case of a no-show, for any change or ticket cancellation, there is a 40 euros charge, or the equivalent amount in USD.

The ticket can be changed at an extra charge of 65 euros, or the equivalent amount in USD, for international flights, and 45 euros, or the equivalent amount in USD for domestic flights, at any time and up to 3 hours before the flight departure, for the same fare class. In case there is no availability in the same fare class, the difference of the highest available fare in addition to a charge of 65 euros, or the equivalent amount in USD, for international flights and 45 euros, or the equivalent amount in USD for domestic flights, is calculated. In this case the value of the original fare is not refunded.  

All charges apply per ticket, per route and per passenger.

In case of a change, the re-issuance of the ticket has to be done within 4 hours from the new reservation.

There is no child discount for this fare class. Fares for children from 2 to 11 years of age are issued at 100% of the freight rate.

Fares for infants from 0 to 2 years old are issued without a seat, accompanied by an adult, with a charge of 10 euros per route for domestic flights and 15 euros for international flights. For a seat reservation, the cost would be the 75% of the available fare and additionally the applicable taxes and airport charges.

 

 

General fare rules:

 

1) The ticket is a Personal contract between the Airline and the Passenger and cannot be transferred to another person.

In case of name change, the amount of 35.00 EUR (or an equivalent amount in USD) will be charged and is only permitted for the following cases:

Α) Incorrect entry of the name during its transliteration using Latin characters.

B) A passenger with two names, while the ticket bears only one name.

C) Bookings made by spouses that have different surnames.

D) Confusion between first name and surname.

 

2) Rerouting is not permitted.

Rerouting is permitted to a destination that concerns the same country and may entail additional charges (according to the regulations of each booking class), as well as taxes and airport charges.

3) Fare combinations are allowed and the regulation of each fare applies.

4) Open ticket is not permitted

5) Fare downgrading is not permitted.

6) Identity cards and Passports accompanied by a Visa (where required) are considered to be travel documents. Passengers are obligated to be aware of the regulations for entry into a foreign country.

7) Ticket changes, refund of the ticket value and issuance/cancellation of the ticket on the same day (void ticket) is not allowed in the case of incorrect or insufficient travel documents, e.g. expired passport, non-procurement of a Visa and in the case of refusal of entry into any destination country by the local authorities.

8) In the case of a passenger no-show, the issuance/cancellation of the ticket on the same day (void ticket) is not permitted.

9) Ticket validity is one (1) year.