Fare Rules

Domestic Flights and selective International Flights (Mineralnye Vody, Moscow from/ to Thessaloniki)

Economy BASIC (NO CHECKED BAG) | Class: K, B, Q, X, V, W, S, T, U, P, E

  • The price of the ticket does not include checked baggage.

Ticket Cancellation:

  • Non-refundable fare. In case of ticket cancellation, only the taxes are refundable, excluding surcharge (YQ).
  • The service fee of 15.00€ (YR), which is collected by the company for the issue or change of the ticket through our call center or airport offices, is non-refundable.
  • There is a service fee (YR) of 20.00€ for ticket cancellation.

  Passenger No-Show:

  • 40.00€ charge per segment for any ticket change.

Ticket Change:

Domestic Flights:

  • 15.00€ per route, plus 15.00€ service fee (YR).

Made any time up to 3 hours before flight departure, in the same fare category.  In case there is no availability in the same fare category, the difference of the highest available fare in addition to the charge of 15.00€ per route plus 15.00€ service fee (YR) per ticket, is calculated.

 Flights to/from Thessaloniki Moscow and Mineralnye Vodi:

  • 25.00€ per route, plus 15.00€ service fee (YR).

Made any time up to 3 hours before flight departure, in the same fare category.  If there is no availability in the same fare category, the difference in the higher available fare is charged plus 25.00€ per route and an additional 15.00€ service fee (YR) per ticket.

All charges apply per ticket, per route and per passenger.

Child fares:

  • Children between 2 and 12 years of age (up to one day before the child turns 12 years of age) are charged with 75% of the normal fare, in addition to the applicable taxes and airport charges.
  • When a child completes the 12 years of age before or during the trip, then a normal fare is applicable without any child discount.
  • Does not apply to classes: W, S, T, U, P, E

Infant fares: 

  • Infants aged between 0 to 2 years of age (up to one day before the infant turns 2 years old) are charged with 10% of the normal fare (Not occupying a seat. In addition to the applicable taxes and airport charges. The service fee (YR) is not applicable).
  • For a seat reservation, the cost will be 75% of the normal fare ( applies for all classes where there is a child discount. In addition to the applicable taxes and airport charges. The service fee (YR) is applicable).

Economy CLASSIC (WITH CHECKED BAG) | Class: K, B, Q, X, V, W, S, T, U, P, E

*The price of the ticket includes checked baggage up to 23 kilos*

Ticket cancellation:

  • Non-refundable fare. In case of ticket cancellation, only the taxes are refundable, excluding surcharge (YQ).
  • The service fee of 15.00€ (YR), which is collected by the company for the issue or change of the ticket through our call center or airport offices, is non-refundable.
  • There is a service fee (YR) of 20.00€ for ticket cancellation.

Passenger No-Show:

  • 40.00€ charge per segment for any ticket change.

Ticket cancellation:

  • Non-refundable fare
  • The service fee of 15.00€ (YR), which is collected by the company for the issue or change of the ticket through our call center or airport offices, is non-refundable.

Passenger No-Show:

  • 40.00€ charge per segment for any ticket change.

Ticket change:

Domestic flights:

  • 15.00€ per route, plus 15.00€ service fee (YR) per ticket.

Made any time up to 3 hours before flight departure, in the same fare category.  In case there is no availability in the same fare category, the difference of the highest available fare in addition to the charge of 15.00€ per route plus 15.00€ service fee (YR) per ticket, is calculated.

Flights to/from Thessaloniki- Moscow and Mineralnye Vodi

  • 25.00€ per route, plus 15.00€ service fee (YR) per ticket.

Made any time up to 3 hours before flight departure, in the same fare category.  In case there is no availability in the same fare category, the difference of the highest available fare in addition to the charge of 25.00€ per route plus 15.00€ service fee (YR) per ticket, is calculated.

All charges apply per ticket, per route and per passenger.

Child fares:

  • Children between 2 and 12 years of age (up to one day before the child turns 12 years of age) are charged with 75% of the normal fare, in addition to the applicable taxes and airport charges.
  • When a child completes the 12 years of age before or during the trip, then a normal fare is applicable without any child discount.
  • Does not apply to classes: W, S, T, U, P, E

Infant fares:

  • Infants aged between 0 to 2 years of age (up to one day before the infant turns 2 years old) are charged with 10% of the normal fare (Not occupying a seat. In addition to the applicable taxes and airport charges. The service fee (YR) is not applicable).
  • For a seat reservation, the cost will be 75% of the normal fare ( applies for all classes where there is a child discount. In addition to the applicable taxes and airport charges. The service fee (YR) is applicable).

Economy CΟMFORT | class Y, M, L

Ticket cancellation:

  • In care of ticket cancellation, fare and taxes are refundable, including surcharge (YQ).
  • There is a service fee (YR) of 20.00€ for ticket cancellation.
  • The service fee of 15.00€ (YR), which is collected by the company for the issue or change of the ticket through our call center or airport offices, is non-refundable. 

Passenger No-Show:

  • 40.00€ charge per segment for any ticket change.

Change of ticket free of charge.

Made any time up to 3 hours before flight departure, in the same fare category.  In case there is no availability in the same fare category, the difference of the highest available fare plus 15.00€ service fee (YR) per ticket, is calculated.

All charges apply per ticket, per route and per passenger.

Child fares:

  • Children between 2 and 12 years of age (up to one day before the child turns 12 years of age) are charged with 75% of the normal fare, in addition to the applicable taxes and airport charges.
  • When a child completes the 12 years of age before or during the trip, then a normal fare is applicable without any child discount.

Infant fares:

  • Infants aged between 0 to 2 years of age (up to one day before the infant turns 2 years old) are charged with 10% of the normal fare (Not occupying a seat. In addition to the applicable taxes and airport charges. The service fee (YR) is not applicable).
  • For a seat reservation, the cost will be 75% of the normal fare ( applies for all classes where there is a child discount. In addition to the applicable taxes and airport charges. The service fee (YR) is applicable).

 

International Flights (excluding Moscow and Mineralnye Vody from/ to Thessaloniki)

All Fare Categories include one (1) piece (max. 23Kg) checked baggage.

Important Notice: For flights to/ from Heraklion- Saint Petersburg and from/ to Corfu- Moscow the maximum weight of checked baggage (piece) is 15kg and the maximum weight of cabin baggage is 5kg. 

Economy BASIC  | Class: W, S, T, U, P, E

  • In case of ticket cancellation, only the taxes are refundable, excluding surcharge (YQ).
  • The service fee of 15.00€ (YR), which is collected by the company for the issue or change of the ticket through our call center or airport offices, is non-refundable.

Passenger No-Show:

  • 40.00€ charge per ticket for any ticket change.

Ticket change:

  • 50.00€ per route, plus 15.00€ service fee (YR).

Made any time up to 3 hours before flight departure, in the same fare category.  In case there is no availability in the same fare category, the difference of the highest available fare in addition to the charge of 50.00€ per route plus 15.00€ service fee (YR) per ticket  is calculated.

All charges apply per ticket, per route and per passenger.

Economy CLASSIC | Class: K, B, Q, X, V

  • In care of ticket cancellation, only the taxes are refundable, excluding surcharge (YQ).
  • The service fee of 15.00€ (YR), which is collected by the company for the issue or change of the ticket through our call center or airport offices, is non-refundable.

Passenger No-Show:

  • 40.00€ charge per segment for any ticket change.

Ticket change:

  • 50.00€ per route, plus 15.00€ service fee (YR).

Made any time up to 3 hours before flight departure, in the same fare category.  In case there is no availability in the same fare category, the difference of the highest available fare in addition to the charge of 50.00€ per route plus 15.00€ service fee (YR) per ticket is calculated.

All charges apply per ticket, per route and per passenger.

Child fares:

  • Children between 2 and 12 years of age (up to one day before the child turns 12 years of age) are charged with 75% of the normal fare, in addition to the applicable taxes and airport charges.
  • When a child completes the 12 years of age before or during the trip, then a normal fare is applicable without any child discount.

Infant fares:

  • Infants aged between 0 to 2 years of age (up to one day before the infant turns 2 years of age) are charged with 10% of the normal fare (in addition to the applicable taxes and airport charges).
  • Not occupying a seat
  • For a seat reservation, the cost will be 75% of the normal fare (in addition to the applicable taxes and airport charges).

Economy CΟMFORT | Class: Y, M, L

Ticket cancellation:

  • In care of ticket cancellation, fare and taxes are refundable, including surcharge (YQ).
  • There is a service fee (YR) of 20.00€ for ticket cancellation.
  • The service fee of 15.00€ (YR), which is collected by the company for the issue or change of the ticket through our call center or airport offices, is non-refundable.

Passenger No-Show:

  • 40.00€ charge per segment for any ticket change.

Change of ticket free of charge.

Made any time up to 3 hours before flight departure, in the same fare category.  In case there is no availability in the same fare category, the difference of the highest available fare plus 15.00€ service fee (YR) per ticket, is calculated.

All charges apply per ticket, per route and per passenger.

Child fares:

  • Children between 2 and 12 years of age (up to one day before the child turns 12 years of age) are charged with 75% of the normal fare, in addition to the applicable taxes and airport charges.
  • When a child completes the 12 years of age before or during the trip, then a normal fare is applicable without any child discount.

Infant fares:

  • Infants aged between 0 to 2 years of age (up to one day before the infant turns 2 years old) are charged with 10% of the normal fare (Not occupying a seat. In addition to the applicable taxes and airport charges. The service fee (YR) is not applicable).
  • For a seat reservation, the cost will be 75% of the normal fare ( applies for all classes where there is a child discount. In addition to the applicable taxes and airport charges. The service fee (YR) is applicable).

General Fare Rules:

  1. For any transaction through the Ellinair call center or our airport offices, a service charge of 15.00€ is applicable and will not be refunded in case of ticket cancellation.
  2. The rebooking fee is subject to the fare rules applicable on the date of the change and is non-refundable in case of ticket cancellation, regardless of cause.
  3. The ticket is a personal contract between the Airline and the Passenger and cannot be transferred to another person.
  4. In case of name change, the amount of 35.00€ per route (includes service fee of 15.00€) or the equivalent amount in USD will be charged.

Name change is only permitted in the following cases, strictly with the presentation of an official document showing the correct name.
a. Incorrect entry of the name during its transliteration using Latin characters.
b. A passenger with two names, while the ticket bears only one name.
c. Bookings made by spouses that have different surnames.
d. Confusion between first name and surname.

  1. Rerouting is permitted only to a destination within the same country in all fare categories. Additional charges apply, subject to the regulations of each fare, as well as taxes and airport charges. 
  2. Fare combinations are allowed and the rule of each fare applies.
  3. An open ticket is not permitted, and a new reservation must be made within 4 hours.
  4. Fare downgrading is not permitted. The new ticket must be calculated at the same or higher fare level of the original ticket.
  5. Identity Cards and Passports accompanied by a Visa (where required) are considered to be travel documents. Passengers are obliged to be aware of the regulations for entry into a foreign country.
  6. For any ticket cancellation due to Visa rejection a ticket cancellation service fee of 20.00€ applies. 
  7. Ticket validity is limited up to one (1) year and varies according to different fare rules.
  8. For any ticket cancellation (refund) through the Ellinair call center or our airport offices, a service charge of 20.00€ applies.

 

Note: The air carrier reserves the right to change the above-mentioned charges at any time without further notice.

Tickets issued before July 2, 2019 are subject to the old fare rules. To read the old fare rules click here.

For all amounts mentioned in euros (€), note that, corresponding US Dollar ($) currency is valid/ applied.