Fare Rules

 

Fare rules in Y, M class:

Refund ticket is permitted until the Departure time. In case the passenger does not arrive at the airport (No-show), there will be a charge of 50.00 EUR/65.00 USD.

Tickets can be changed at no charge at any time in the same booking class, if available.

In case of a change to a higher fare, the difference between both fares will be charged.

All charges are valid per flight and per passenger.

Rebooking and Reissue must be completed within 4 hours after new booking.

Child fares are issued at 75%  of the fare for children accompanied by adults or 100% of the fare for unaccompanied children aged 5 to 12.

Infant fares are issued at 10% of the fare for infants aged 0 to 2 without a seat and accompanied by an adult or 75% of the fare for infants with  seat.

 

Fare rules in L,K,B,Q,X,V class:

Refund is not permitted. Refund is only permitted for taxes and airport charges. In the case of a passenger no-show, the fare is not refunded. Only the amount corresponding to taxes and airport charges are refunded. Additionally, there is a charge of 40.00 EUR / 50.00 USD.

Tickets can be changed at a charge of 55.00 EUR/ 70.00 USD for international flights and a charge of 35,00 EUR / 45.00 USD for domestic flights, at any moment in the same booking class. If there are no available seats in the same booking class, the difference of the highest available fare plus a charge of  55.00 EUR / 70.00 USD for international flights and a charge of 35,00 EUR / 45.00 USD for domestic flights will be paid. In this case, the value of the original fare remains non-refundable.

All charges are valid per flight and per passenger.

Rebooking and Reissue must be completed within 4 hours after new booking.

Child fares are issued at 75%  of the fare for children accompanied by adults or 100% of the fare for unaccompanied children aged 5 to 12.

Infant fares are issued at 10% of the fare for infants aged 0 to 2 without a seat and accompanied by an adult or 75% of the fare for infants with  seat.

 

Fare rules in W,S,T,U,P,E class:

Refund is not permitted. Refund is only permitted for taxes and airport charges. In the case of a passenger no-show, the fare is not refunded. Only the amount corresponding to taxes and airport charges are refunded. Additionally, there is a charge of 40.00 EUR / 50.00 USD.

Tickets can be changed at a charge of 55.00 EUR / 70.00 USD for international flights and a charge of 35,00 EUR / 45.00 USD for domestic flights, at any moment in the same booking class. If there are no available seats in the same booking class, the difference of the highest available fare plus a charge of  55.00 EUR / 70.00 USD for international flights and a charge of 35,00 EUR / 45.00 USD for domestic flights will be paid. In this case, the value of the original fare remains non-refundable.

All charges are valid per flight and per passenger.

Rebooking and Reissue must be completed within 4 hours after new booking.

Child fares are issued at 100% of the fare for children accompanied by adults or 100% of the fare for unaccompanied children aged 5 to 12.

Infant fares are issued at 10% of the fare for infants aged 0 to 2 without a seat and accompanied by an adult or 100% of the fare for infant with seat.

The issuance/cancellation of a ticket on the same day (void ticket) is not permitted.

 

General fare rules:

 

1) The ticket is a Personal contract between the Airline and the Passenger and cannot be transferred to another person.

In case of name change, the amount of 20.00 EUR/15.00 USD will be charged and is only permitted for the following cases:

Α) Incorrect entry of the name during its transliteration using Latin characters.

B) A passenger with two names, while the ticket bears only one name.

C) Bookings made by spouses that have different surnames.

D) Confusion between first name and surname.

 

2) Rerouting is not permitted.

Rerouting is permitted to a destination that concerns the same country and may entail additional charges (according to the regulations of each booking class), as well as taxes and airport charges.

3) Fare combinations are allowed and the regulation of each fare applies.

4) Open ticket is not permitted

5) Fare downgrading is not permitted.

6) Identity cards and Passports accompanied by a Visa (where required) are considered to be travel documents. Passengers are obligated to be aware of the regulations for entry into a foreign country.

7) Ticket changes, refund of the ticket value and issuance/cancellation of the ticket on the same day (void ticket) is not allowed in the case of incorrect or insufficient travel documents, e.g. expired passport, non-procurement of a Visa and in the case of refusal of entry into any destination country by the local authorities.

8) In the case of a passenger no-show, the issuance/cancellation of the ticket on the same day (void ticket) is not permitted.

9) Ticket validity is one (1) year.

 

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MOUZENIDIS GROUP
One of the largest Greek holding company founded in 1995 by Boris Mouzenidis. Below mentioned companies constitute the golding unit....

Contact us


Ticket booking

For reservations, purchase and exchange of tickets as well as for further information, please call at the following numbers or send an email to customer.service@ellinair.com. Ellinair's staff will be happy to serve you! 

 

801 100 81 82

From a landline within Greece free of charge

+30 2311 22 47 00

For calls from a mobile phone or international calls

 

Working hours of call center 

From Monday to Sunday: 8:00 - 22:00